Translation from Armenian to English language
USER AGREEMENT
1. Definitions:
1.1 «Company» means AGA-SYSTEMS LLC, which is the founder of the Website and responsible for it.
1.2 «Website» means www.psyguard.me.
1.3 «Service» means a specialized online platform in the domain of the Website that allows online consultations between a Therapist and a Client.
1.4 «Client» means an individual who has contacted a Therapist through the Service and expressed a desire to use the online services of a Therapist.
1.5 «Therapist» means a specialist who has received higher education in psychology and is selected by the Company, registered on the Website and provides psychological online consultation through the Website.
1.6 «Parties» - the Client and the Therapist mentioned together.
1.7 «Client's Personal Account» means the corresponding platform on the Website where the Client is obliged to fill in his personal data, a valid phone number to contact him, attach a valid bank card(s), and provide other necessary information.
1.8 «Online Consultation» means online psychological counseling, which is conducted between a Therapist registered on the website and a Client via voice and/or video communication. The duration of a single online consultation is 1 hour.
2. Subject of the Agreement.
2.1This Agreement governs the relationship between the website www.psyguard.me and its users – Therapists and Clients, as well as between the Company and the Parties.
3. Service content
3.1 The relationship between the Company and the Therapist
3.1.1 The Therapist registers on the Website and fills in the necessary information, attaching the documents required on the Website.
3.1.2 The Therapist, having registered on the Website, accepts the conditions established by this Agreement. When providing Services through the Website, the Therapist is obliged to be guided by ethical standards (https://www.apa.org/ethics/code/index?item=1), established by the American Psychological Association.
3.1.3 The Company verifies the information provided by the Therapist and, if there is no doubt about its reliability, confirms the registration of the Therapist, after which the Therapist gets access to the Website's capabilities, including the opportunity to provide Online consultation through the Website.
3.1.4 If after the registration of the Therapist, it becomes clear that the information and/or documents provided by him are false or unreliable, the Company has the right to terminate the registration of the Therapist by deleting his account or suspend registration in order to conduct additional checks.
3.1.5 The Therapist is obliged to maintain the confidentiality of the login and password of his personal account on the Website and not make them available to other persons. If the Therapist has forgotten his login and/or password or suspects his personal account has become available to other persons, he must immediately notify the Company.
3.1.6 If a Client files a complaint against a Therapist, an Online consultation provided by him or on any other issue, the Company has the right to require the Therapist to provide explanations in writing on the submitted complaint in order to resolve it. The Company should strive to conduct such studies within a reasonable time, during which the Company has the right to suspend the registration of a Therapist, temporarily stopping the possibility of providing him with online consultations. If in the course of the study, it turns out that the Therapist has committed technical deficiencies, ethical violations, or any other violations, the Company may apply one of the following liability measures to the Therapist:
- deduction of service fees,
- suspension of online consultation,
- termination of cooperation.
3.1.7 The Therapist has the right to unilaterally withdraw from the services provided by the Company through the Website at any time.
3.2The relationship between the Company and the Client
3.2.1 In order to use the Company's services and Online Consultation, the Client must register on the Website, log in to the Personal Account, fill in the relevant sections of the personal account, provide personal data, a valid phone number, and attach a valid bank card (cards). If necessary, the Company may require other additional information from the Client.
3.2.2 By registering on the Website, the Client accepts the conditions set forth in this Agreement.
3.2.3 The Client is obliged to maintain the confidentiality of the login and password of his personal account on the Site and not make them available to other persons. If the Client has forgotten the login and/or password or doubts that his personal account has become available to other persons, he must immediately notify the Company.
3.2.4 The Client has the right to demand from the Company timely and proper fulfillment of the obligations established by this Agreement.
3.2.5 In case of interruption, or termination of the online consultation by the Client without a valid reason, the amount paid by the Client will not be refunded.
3.2.6 The Company is not responsible for the Client's lack of necessary software or Internet access, or for the inability to provide Services due to technical problems, or for Services rendered improperly.
3.2.7 In case of dissatisfaction with the Services provided by the Therapist, the Client has the right to file a complaint with the company. The Company is obliged to consider the complaint and resolve it within a reasonable time, which it is obliged to inform the Client about in a short time.
3.2.8 The Company may suspend or terminate the provision of Services to the Client if he has not fulfilled or has not properly fulfilled his obligations under this Agreement.
3.2.9 The Client has the right to refuse the Services provided by the Company unilaterally.
3.3 Relationship between Therapist and Client
3.3.1 By registering on the Website, the Client gets the opportunity to make an appointment with a Therapist of his choice on the day and time he needs to receive an Online consultation. After confirmation of registration by a Therapist within one working day, the Client is charged for the Service in accordance with the procedure and on the terms set forth in paragraph 4 of this Agreement.
3.3.2 The Therapist undertakes to provide the Client with an Online consultation in accordance with the individual needs of the Client.
3.3.3 The Client is obliged to comply with the schedule of Online consultations agreed between him and the Therapist, and notify the Therapist of any hourly changes at least 24 hours before the scheduled time of the Online consultation.
3.3.4 The Therapist is obliged to comply with the schedule of Online Consultations agreed between him and the Client, and notify the Client of any hourly changes at least 24 hours before the scheduled time of the Online consultation.
3.3.5 If the Client missed the Online consultation agreed with the Therapist and notified the Therapist about the transfer to the Online Consultation more than 24 hours in advance, the amount paid to the Client will not be refunded. An exception may be cases when the Therapist considered the postponement of an Online consultation in violation of the deadline on the basis of the information provided by the Company to be valid.
3.3.6 If the Online consultation did not take place due to the Therapist and the latter notified the Client about the postponement of the Online Consultation more than 24 hours in advance, the amount paid by the Client is sent to the next Online consultation.
3.3.7 The Client has the right to register one or more people (group consultation) for an Online consultation through his personal account, having previously received the consent of a Therapist.
3.3.8 The Client has the right to refuse the services of a Therapist at any time.
3.3.9 The Therapist has the right to refuse to provide the Client with further Online consultation without confirming the booking request.
4. Payment procedure and terms
4.1 Online consultation provided by a Therapist to a Client through the Company's Website is a paid service. Each Therapist independently determines the cost of the services provided and indicates on his personal page. The Therapist has the right to change the cost of the services provided by him, about which he makes a note on his personal page, and from that moment the Client is considered notified of the change.
4.2 Payment for the Client's Online consultation is made by bank transfer, using a bank card previously attached by the Client.
4.3 The fee for the service to be paid by the Client is charged immediately after confirmation of the day and time of the Online consultation.
4.4 All payments of the Client are made through the Website, the Client is not obliged to pay the Company and/or the Therapist any other amount (including commission) other than the amount specified in this Agreement.
4.5 If there is no sufficient amount on the Client's bank card, the card is deactivated or it is impossible to charge for the service for any other reason, the visit is considered unconfirmed, about which the client receives a notification.
4.6 The amount to be paid to the Therapist by the Client is charged by the Company, which transfers this amount to the account specified in advance by the Therapist by the 15th day of each month, charging a commission set by the management when registering the Therapist. If the Therapist has provided an account with a foreign bank (financial and credit institution), then the fee for the service established for international transfers is payable by the Therapist.
4.7 In case of termination of cooperation between the Therapist and the Company, the Company is obliged to make a final settlement with the Therapist within 30 calendar days.
5. Responsibility
5.1 The Company ensures the smooth operation of the Website necessary to provide Online consultations, and, if necessary, provides advice to Therapists and/or Clients about registering on the website, providing services, and using them.
5.2 The Company is not responsible for the process and/or results of Online consultations.
5.3 The Company is not responsible for the behavior of the Client and the Therapist, as well as for the quality of services provided by the Therapist.
5.4 Therapists are not employees of the Company and do not provide any services to the Company. The company is not a tax agent of Therapists. Each Therapist calculates and pays the taxes and other mandatory payments to be paid by himself. The Company is not responsible for non-fulfillment or improper fulfillment by the Therapist of its tax obligations.
5.5 The Company is not responsible for non-fulfillment or improper fulfillment by the Therapist of its tax obligations.
6. The influence of force majeure (force majeure)
6.1 The Parties are released from liability for full or partial non-fulfillment of the obligations established by this Agreement if this was the result of force majeure. Such situations are earthquakes, floods, fires, war, declaration of martial law and state of emergency, political unrest, strikes, termination of communication facilities, acts of state bodies, etc., which make it impossible to fulfill obligations.
7. Other conditions
7.1 Legal relations arising in connection with the provision of Services are regulated by the legislation of the Republic of Armenia. All issues not regulated by this Agreement are subject to resolution in accordance with the Legislation of the Republic of Armenia.
7.2 Disputes arising between the Parties are resolved through negotiations. In case of failure to reach an agreement, dispute resolution is referred to the courts of general jurisdiction operating in the Republic of Armenia.
7.3 The Parties may send each other notifications, statements, complaints, and other letters and documents both through the postal service and by e-mail or through any communication application used by the Parties.
7.4 The Company is obliged to respond to the statements and complaints sent by the Therapist and the Client in a reasonable short time, exclusively on working days in the period from 10:00 to 18:00 hours.
7.5 The Company has the right to unilaterally amend and supplement this Agreement, about which the Parties are considered duly notified from the moment of their publication on the Website.